We're ready to help.
Bossier Federal Credit Union provides multiple ways to contact us for support. You can reach our customer service by phone or email, or visit one of our convenient branch locations for in-person assistance with your banking needs.
Connecting with Bossier Federal Credit Union is straightforward, no matter your inquiry. We understand that you may have questions about your accounts, need assistance with a transaction, or simply want to provide feedback on your experience. Our team is dedicated to providing friendly and efficient service through multiple channels to ensure your financial needs are met.
Whether you prefer to speak directly with a representative, send a detailed email, or visit us in person, we have options designed for your convenience. We believe that accessible communication is a core part of building strong relationships with our members. Your financial well-being is our priority, and we are here to support you every step of the way.
For immediate assistance or detailed account inquiries, contacting our customer service team by phone is often the quickest method. Our representatives are trained to handle a wide range of questions, from transaction details to technical support for online services. You can reach us during business hours at (318) 746-5300.
If your inquiry is less urgent or requires sending specific documents, our email support provides a convenient alternative. Please send your questions to memberservice@bossierfcu.org. We strive to respond to all email inquiries within one business day. When emailing, please avoid including sensitive account information for your security. For general information on consumer financial protection, you can visit the Consumer Financial Protection Bureau website.
Sometimes, an in-person visit is the best way to handle your banking needs. Bossier Federal Credit Union maintains convenient branch locations with friendly staff ready to assist you. Whether you want to open a new account, discuss loan options, or require notary services, our branches offer a welcoming environment for all members.
Our branch teams are available to provide personalized financial guidance and ensure your banking experience is positive and productive. We encourage you to visit us during operating hours for any service you may need.
We recommend checking our website for the most current operating hours and any holiday closures before planning your visit. For information on credit unions and their community role, the National Credit Union Administration (NCUA) offers valuable resources.
| Contact Method | Availability | Purpose | Response Time |
|---|---|---|---|
| Phone: (318) 746-5300 | Monday - Friday, 9:00 AM - 5:00 PM CST | Account inquiries, technical support, urgent matters | Immediate during business hours |
| Email: memberservice@bossierfcu.org | 24/7 | General questions, non-urgent support, feedback | Within 1 business day |
| Branch Visit | Check website for specific branch hours | New accounts, loan applications, in-person assistance | Immediate during branch hours |
Bossier Federal Credit Union